Our Work - Abarca Health
Creating a New Digital Channel to Improve Patient Health Through Prescription Home Delivery.
Leading Pharmacy Benefits Manager (PMB), Abarca Health, is always looking for innovative ways to improve the healthcare experience for its members. Yet, picking up prescription medications can be cumbersome, especially for those members who can’t easily get to a pharmacy, or may not have time to wait in long pharmacy lines. Often, they may need to visit multiple pharmacies to get hard-to-obtain medications.
Abarca set out to drastically change the patient experience by creating a game-changing home delivery service for prescription medications. It reached out to Wovenware to design and develop a Minimum Viable Product (MVP) for an advanced mobile application.
What We Faced
- The need to design a delightful user experience for users of diverse ages and backgrounds.
- Provide convenience for users while maintaining security standards and regulatory compliance.
- Design a Minimum Viable Product (MVP) for both iOS and Android with an architecture that could scale to serve over 500,000 members.
- Create novel features that add a wow factor to the customer experience.
How We Helped
Wovenware implemented agile development methodologies to design and build a mobile application centered around the user experience. The application architecture was designed to comply with high availability (always on) capabilities, scalability, HIPAA compliance and m ultiple platform requirements.
A robust backend hosted in Azure Cloud Services was built using REST APIs and domain- driven design. The mobile application supports both iOS and Android platforms. Agile development and automated testing allowed for rolling out new functionality on a monthly basis and continuously incorporating feedback. The Wovenware team collaborated with Abarca Tech, Alivia Health and Islandwide Logistics providers in the development of over 10 integrations with third party systems.
Azure Cloud Hosting
Azure SQL Database
With over 500 registered users in the Beta release alone, Abarca was able to test the new service and incorporate market feedback before doing the first commercial release for over 250K members. The novel product is a success and Abarca expanded operations during the COVID19 quarantine, providing services at a time when people needed it the most.