Modernizing Solutions Together

Atlanta-based Quantum Aviation Solutions, a provider of baggage handling systems for the airline industry, recognizes the challenges of ensuring smooth operations in such a complex environment. The company turned to Wovenware for help when it recognized it needed to modernize its existing Java-based legacy solution to a web-based app to enable greater mobility of workers, as well as to enable continuous integration with various systems across operations and ensure continuous improvement.

Boosting the employee experience to enable a better customer experience

The first step for Wovenware was designing a web-based app that would give Quantum Aviation the flexibility, scalability and compatibility it needed. In order to fully understand the needs and challenges of baggage handlers, we spent a week with them to experience it first-hand.

Our Challenges
and Learnings

• Modernize a legacy system to enable better integration with other systems.

• Enable access from iPads and other mobile devices.

• Improve the baggage handler experience - often under tough weather conditions.

• Share and leverage data across functions - from ticketing and customer service to external partners.

The Wovenware Approach

In order to fully understand the needs and challenges of baggage handlers, we spent a week with them to experience it first-hand. When we noticed that they typically wear gloves, we knew operating a mouse would be out of the question and a web-based app with keyboard shortcuts was needed. Also, since the baggage handlers need to quickly access info on their devices, we custom-designed a responsive web app that had a clean user interface with big, easy-to-read buttons.

We also developed an app that manages re-flighting, ensuring that bags get on the right flight when people miss their flights. We integrated the airline’s key apps so different areas of operations – from ticketing to human resources – can communicate and share data in real time.

Technologies we take advantage of

Building it Right

Wovenware implemented agile development methodologies to design and build a SaaS-based mobile application for baggage handlers.

  • A robust backend hosted in Azure Cloud Services built using REST APIs and domain- driven design. The mobile application supports both iOS and Android platforms.
  • Agile development and automated testing allowed for rolling out new functionality on a regular basis and continuously incorporating feedback.

❝We wanted to take a more strategic approach to operations and speed update cycles. Through our work with Wovenware, we’re able to provide greater efficiencies and we’re much better positioned to do business in today's environment.❞

David Kennedy
CEO, Quantum Aviation Solutions.

Let’s create useful technology together that empowers humans and delivers impact.