“Working with Wovenware, we were able to offer a better patient experience with centralized access to all patient data at users’ fingertips.”
Healthcare - Service Design
Patients across health systems in the Midwest United States access their health records through countless different patient portals. This means that multiple platforms, usernames, and passwords have to be tracked on a daily basis. To make it easier for patients to access their data, a major consulting company and a state health department partnered to create a central platform for these patients to access all of their health data from different providers, facilities, and pharmacies, in one place.
The partners turned to Wovenware to help create a platform for longitudinal health records, a single comprehensive location for data from numerous sources across the healthcare continuum, including different providers, facilities, and pharmacies.
• Managing multiple patient portals is complex and time consuming.
• Patients use different patient portals for themselves and their children, which adds to the complexity.
• A single platform would need to take into account all social determinants of health.
Through stakeholder interviews, affinity mapping and other design-thinking approaches, Wovenware was able to ensure that the solution developed addressed critical requirements of patients, such as:
Managing healthcare paperwork becomes easier with a central platform.
❝110K patients impacted❞