• “Working with Wovenware, we were able to offer a better patient experience with centralized access to all patient data at users’ fingertips.”

    Healthcare - Service Design

Modernizing Solutions Together

Patients across health systems in the Midwest United States access their health records through countless different patient portals. This means that multiple platforms, usernames, and passwords have to be tracked on a daily basis. To make it easier for patients to access their data, a major consulting company and a state health department partnered to create a central platform for these patients to access all of their health data from different providers, facilities, and pharmacies, in one place.

Setting a Goal for Success

The partners turned to Wovenware to help create a platform for longitudinal health records, a single comprehensive location for data from numerous sources across the healthcare continuum, including different providers, facilities, and pharmacies.

Our Challenges
and Learnings

• Managing multiple patient portals is complex and time consuming.

• Patients use different patient portals for themselves and their children, which adds to the complexity.

• A single platform would need to take into account all social determinants of health.

The Wovenware Approach

Through stakeholder interviews, affinity mapping and other design-thinking approaches, Wovenware was able to ensure that the solution developed addressed critical requirements of patients, such as:

  • 1. Access to all lab and imaging test results, with the ability to compare and contrast results using the timelines and categories provided for each test.
  • 2. The ability to track all medications by viewing the prescribers, fills remaining, pharmacies that dispatched them, and more in one central place.
  • 3. Access to children or other dependents’ health records without having to create an account for them.
  • 4. The ability to view COVID-19 vaccination cards and access all historical data for other vaccinations. And, download, print, and share all information easily.
  • 5. The ability to request help for social needs including food, utilities, medical, clothing, shelter, and more by completing social determinants of a health survey.
Technologies we take advantage of

  • QGIS

  • DWB

  • Java

  • Spring

  • React

  • SSD

  • R-CNN

Building it Right

Managing healthcare paperwork becomes easier with a central platform.

  • Project Learning.
  • 7 Interviews.
  • Documentation & Affinity Mapping.
  • Stakeholder Meetings.
  • User Personas.
  • Design Thinking Process.
  • User Flows.
  • Developer Meetings.
  • Figma Prototyping.
  • User Testing.
  • Affinity Mapping & Design Revisions.
  • UI QA.
  • Stakeholder Hand-off.

❝110K patients impacted❞

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