• “We needed strong and scalable systems to keep up with our expanding services and geographies. Wovenware has been there with us every step of the way, making sure that we have the operational, administrative and customer-facing systems we need to support our rapid growth. Wovenware is more than a technology partner to us, it is an integral part of our company.”

    Telecommunications │ Software Development

Modernizing Solutions Together

Consistent telecommunications services are essential to Claro’s premium customers. Receiving timely notices about critical activities in servers and network nodes enables stakeholders to promptly take appropriate actions.

Gaining Greater Visibility and Leveraging the Power of Data

Claro turned to Wovenware to build a cloud-based always-on highly scalable SMS campaign manager that receives e-mail messages from external customers and converts them to SMS. The system can trigger hundreds of messages per minute 24/7.

Our Challenges
and Learnings

• The need for notification of preemptive maintenance and outages in real-time.

• Support for high volumes of transactions per minute.

• The need for 24/7 availability.

The Wovenware Approach

To meet Claro’s performance requirements and to deliver an always-on and highly scalable solution, Wovenware designed and developed an SMS campaign manager using a microservices-based architecture and Azure container services. The application is mostly used to warn of preemptive maintenance or system outages but can be adapted for any type of mass SMS campaign.

The automated triggers related to server and network outages improve overall response times. And, the platform’s flexibility allows Claro to scale the volume of transactions and expand its use in broader SMS mass messaging campaigns.

Technologies we take advantage of

  • Oracle

  • Azure

  • Docker

  • Rest API

  • Azure VPN

  • Elastic Search

  • Logstash

  • Kibana

Building it Right

Wovenware helps Claro forewarn customers of preemptive maintenance or system outages 24/7. Here’s how we did it:

  • Designed and developed an SMS campaign manager.
  • Ensured that the application receives e-mail messages from external customers and converts them to SMS.
  • All network-related notices are triggered automatically.

❝We succeeded in creating an always-on,
highly scalable solution for telecom customers.❞

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