Aviation │ Software Development
Quantum Aviation Soars Above Baggage Handling Challenges
Wovenware helps Quantum Aviation modernize legacy baggage handling solution with a web-based system that enables greater worker mobility and improved customer service.
Boosting the employee experience to enable a better customer experience
The first step for Wovenware was designing a web-based app that would give Quantum Aviation the flexibility, scalability and compatibility it needed. In order to fully understand the needs and challenges of baggage handlers, we spent a week with them to experience it first-hand.
The challenges and insights
- Modernize a legacy system to enable better integration with other systems
- Enable access from iPads and other mobile devices
- Improve the baggage handler experience - often under tough weather conditions
- Share and leverage data across functions - from ticketing and customer service to external partners
The Wovenware Approach
In order to fully understand the needs and challenges of baggage handlers, we spent a week with them to experience it first-hand. When we noticed that they typically wear gloves, we knew operating a mouse would be out of the question and a web-based app with keyboard shortcuts was needed. Also, since the baggage handlers need to quickly access info on their devices, we custom-designed a responsive web app that had a clean user interface with big, easy-to-read buttons.
We also developed an app that manages re-flighting, ensuring that the bags get on the right flight when people miss their flights, and integrated the airline’s key apps so different areas of operations – from ticketing to customer service and lost bags to human resources – can communicate and share data in real time.
Technologies we take advantage of
