Aviation │ Software Development

Quantum Aviation Soars Above Baggage Handling Challenges

Wovenware helps Quantum Aviation modernize legacy baggage handling solution with a web-based system that enables greater worker mobility and improved customer service.

“Quantum Aviation needed to modernize its legacy system to a web-based system to enable greater integration with other systems and apps, while also improving mobility to give baggage handlers access from iPads and other mobile devices, in order to quickly and accurately load and unload bags often under bad weather conditions or route changes.”

Modernizing Solutions Together

Atlanta-based Quantum Aviation Solutions, a provider of baggage handling systems for the airline industry, recognizes the challenges of ensuring smooth operations in such a complex environment. The company turned to Wovenware for help when it recognized it needed to modernize its existing Java-based legacy solution to a web-based app to enable greater mobility of workers, as well as to enable continuous integration with various systems across operations and ensure continuous improvement.

Boosting the employee experience to enable a better customer experience

The first step for Wovenware was designing a web-based app that would give Quantum Aviation the flexibility, scalability and compatibility it needed. In order to fully understand the needs and challenges of baggage handlers, we spent a week with them to experience it first-hand.

The challenges and insights

  • Modernize a legacy system to enable better integration with other systems
  • Enable access from iPads and other mobile devices
  • Improve the baggage handler experience - often under tough weather conditions
  • Share and leverage data across functions - from ticketing and customer service to external partners

The Wovenware Approach

In order to fully understand the needs and challenges of baggage handlers, we spent a week with them to experience it first-hand. When we noticed that they typically wear gloves, we knew operating a mouse would be out of the question and a web-based app with keyboard shortcuts was needed. Also, since the baggage handlers need to quickly access info on their devices, we custom-designed a responsive web app that had a clean user interface with big, easy-to-read buttons.

We also developed an app that manages re-flighting, ensuring that the bags get on the right flight when people miss their flights, and integrated the airline’s key apps so different areas of operations – from ticketing to customer service and lost bags to human resources – can communicate and share data in real time.

Technologies we take advantage of