Healthcare │ Service Design
Wovenware develops a central platform for users to access their health records.
Patients across health systems in the Midwest United States access their health records through countless different patient portals. This means that multiple platforms, usernames, and passwords have to be tracked on a daily basis. To make it easier for patients to access their data, a major consulting company and a state health department partnered to create a central platform for these patients to access all of their health data from different providers, facilities, and pharmacies, in one place.
The partners turned to Wovenware to help create a platform for longitudinal health records, a single comprehensive location for data from numerous sources across the healthcare continuum, including different providers, facilities, and pharmacies.
Through stakeholder interviews, affinity mapping and other design-thinking approaches, Wovenware was able to ensure that the solution developed addressed critical requirements of patients, such as:
1. Access to all lab and imaging test results, with the ability to compare and contrast results using the timelines and categories provided for each test.
2. The ability to track all medications by viewing the prescribers, fills remaining, pharmacies that dispatched them, and more in one central place.
3. Access to children or other dependents’ health records without having to create an account for them.
4. The ability to view COVID-19 vaccination cards and access all historical data for other vaccinations. And, download, print, and share all information easily.
5. The ability to request help for social needs including food, utilities, medical, clothing, shelter, and more by completing social determinants of a health survey.
Managing healthcare paperwork becomes easier with a central platform.
Taking a human-centric approach, Wovenware was able to successfully implement a set of features for a central health system platform for easier user access, enabling a better experience for over 110K patients.