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    Challenges and New Business Opportunities

    wireless icon

    To be successful in a competitive, technology-driven marketplace, complete services needed to be offered - from wireline, and wireless, to Internet and TV.

    band width

    Complex requirements needed to be met for provisioning high-bandwidth DSL and Internet Protocol TV (IPTV), to address comprehensive front-end and back-end capabilities.

    Managing the deluge of orders and bills for different services and departments, which were being processed manually, was time-consuming.

    buy and pay

    A new way was needed for customers to buy and pay for services, and receive prompt attention to service issues and questions.

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    “We needed strong and scalable systems to keep up with our expanding services and geographies. Wovenware has been there with us every step of the way, making sure that we have the operational, administrative and customer-facing systems we need to support our rapid growth. Wovenware is more than a technology partner to us, it is an integral part of our company.”

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    Custom Solutions Keep Claro’s Lights Turned On

    With teams working on-site, Wovenware has developed numerous custom software solutions over the years to support Claro’s changing needs, including:

    • A CRM for pay-as-you go wireless services
    • A Claims Management System for mobile devices
    • A provisioning platform for DSL services, including internal and external webpages to manage orders from sales to billing
    • Provisioning services for IPTV and cable
    • A consolidated front-end for ordering wireline, internet and IPTV offers and promotions
    • Customer service applications, which seamlessly integrate with internal systems to fulfill orders, etc.
    • Modernized legacy systems
    • Internal chatbot to help customer service reps better serve customers and lead upsales

    claro store screenshot

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    Key Business Benefits

    With Wovenware’s help, Claro has been able to offer new systems and services, while maintaining efficient operations. Other benefits include:

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    • Better, more efficient operations. The streamlined and automated billing and payment processes are reducing inefficiencies and inaccuracies as well as the amount of paper consumed.
    • Cross-department collaboration. The centralized systems enable sharing of information across key business functions from front-end to back-end systems.
    • Improved customer experience. An easy-to-navigate storefront makes it simple for customers to buy services.
    • Drastically reduced licensing costs on third-party software.
    • Easy path to growth.