Women in Tech: Breaking Barriers with Joan Adorno

Summary: Women have been traditionally underrepresented in the tech industry, but this trend is slowly changing. More and more women are breaking into tech roles and making significant contributions to the field. This blog post will explore the experiences of Joan Adorno, an enterprising and forward-thinking woman who is disrupting the Service Design field with…

ByGabriela FigueroaApril 4, 20230Comments

Service Design

Putting People First in Digital Experiences: Unlock the Power of Data and Design

Summary: This blog post discusses the importance of designing digital experiences with the user in mind. With the rise of cutting edge technologies such as artificial intelligence, reality and virtual reality is beginning to blur the lines between our digital and real worlds. Integrating data science with service design is crucial for developing digital experiences…

ByCarmenMarch 13, 20230Comments

Healthcare Insights

How to Make Sure the Tech You’re Delivering Doesn’t Backfire

There’s an old expression, “no good deed goes unpunished.” It relates to the fact that when you make the effort to do something nice, someone is always going to complain. That can often be the case when you’re developing technology that is supposed to boost the customer experience. Take for example a company in the…

ByStephanieAugust 26, 20220Comments

Insights Service Design

Branding is Important. But the Real Showstopper is User Experience

Analyzing cinema chain rebranding Over the last few weeks, there has been a sizzling discussion about the rebranding of a local Puerto Rican cinema chain after years of sticking to its logo. Caribbean Cinemas' new brand has been receiving criticism by some as representing monotone minimalism, lack of creativity, inaccurate representation of their brand values,…

ByAngelyMay 2, 20220Comments

Insights Service Design

The Hot Duo: Design Thinking and Data

ByCarlos MeléndezMarch 10, 20220Comments

News Service Design

Setting Sail Into 2022: The Year of Human-Centric Everything

Setting Sail Into 2022 Digital Transformation Focus Will Shift From Digital Tools to the People Using Them It’s that time of year when industry pundits and organizations begin talking about what’s in store for the new year. They discuss the emerging trends and prognosticate about the future. Yet, while trends come and go, what we…

ByCarlos MeléndezDecember 29, 20210Comments

Insights Service Design

Design Thinking: The First Step to True Digital Transformation

“Too much emphasis on digital can steer the conversation in a dangerous direction, because when it comes to digital transformation and design thinking, digital is not the answer; transformation is.” This is a line from research scientist, George Westerman that got me thinking and resulted in an article I wrote for CMS Wire. The true…

ByCarlos MeléndezNovember 7, 20210Comments

Healthcare Insights Service Design

The 5 Practices That Assure Better Digital Solutions for Healthcare Insurance Providers

Discover the 5 practices for building software and AI in a digital-first world that you can use to assure better business outcomes.

ByDana MontenegroSeptember 2, 20210Comments

Best Practices for Digital Transformation

Digital Transformation Insights

Best Practices for Addressing Digital Transformation Challenges

One of the most popular IT – and business – goals today is to achieve digital transformation. Everyone’s talking about it, but how many organizations are actually doing it? How have the overcome challenges in the digital transformation process? As with many buzzwords, maybe it has become a catch-all phrase encompassing all kinds of digital…

ByCarlos MeléndezOctober 21, 20200Comments

Insights Service Design

How to Drive Innovation in Software Teams

Transforming Adversity into New Opportunities. One of the biggest lessons we have learned from the pandemic is the capability to adapt quickly to sudden changes as well as the importance of resiliency. Nevertheless, it is that mindset of creativity, innovation and openness for uncertainty that allow us to go with the flow, adapt effortlessly and…

ByLeslieSeptember 29, 20200Comments

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