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Digital Transformation

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Putting Citizens First: The Key to Successful Digital Transformation in Government

Summary: In order to address the challenges and inefficiencies of traditional government software systems and improve citizen access to services, governments must prioritize a human-centric approach to digital transformation, involving citizens in the design process and leveraging data and evidence to create efficient and user-friendly solutions. Table of Contents Challenges of Traditional Government Software Systems The…

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How Companies Strategically Spend on Digital Transformation in a Weakening Economy

Summary: This blog explores how companies are striving to spend wisely and continue their digital transformation goals by prioritizing practicality and making informed technology investments. Table of Contents Understanding the Impact of a Weakening Economy Prioritizing Customer Experience Enhancement Shifting Tech Spend Priorities Cloud Subscriptions: A Focus on Cost Optimization Automation and AI: Boosting Productivity…

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digital experiences

Putting People First in Digital Experiences: Unlock the Power of Data and Design

Summary: This blog post discusses the importance of designing digital experiences with the user in mind. With the rise of cutting edge technologies such as artificial intelligence, reality and virtual reality is beginning to blur the lines between our digital and real worlds. Integrating data science with service design is crucial for developing digital experiences…

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Digital Tools Can Empower a Great Customer Experience, Or Become Your Worst Nightmare

Best Practices to Ensure Your CX Tech is Meeting the Real Needs of Your Customers There are many ways that technology is boosting the customer experience.  Think of hospital call center chatbots that are answering patient questions 24/7, or ecommerce sites that remember your purchasing decisions and send offers as though they were your own…

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Wovenware Accelerates Companies’ Digital Change

In a recent Caribbean Business article, Efrén Rodríguez Martínez, wrote about our Puerto Rican based company- a digital consultancy with real experience in service design, software engineering, and emerging technologies. He shared our current journey; our evolution through international markets and how Wovenware accelerates companies digital change for companies based in US. How have we…

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Driving Innovation and Digital Transformation at Kill Bill

Driving Innovation and Digital Transformation at Kill Bill

As a company committed to innovation, boosting the productivity and efficiency of our customers, and supporting their digital transformation, we had the opportunity to sit down with Kill Bill’s Pierre- Alexandre Meyer and discuss how innovation has helped shape the company’s digital transformation journey.  Tell us about yourself and your company.  As a software engineer,…

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Digital Transformation With Wovenware As Key Player

Digital Transformation With Wovenware As Key Player

Last week, we had the opportunity to interview Bobby Kareer, Head of Software Development at U.S. Cold Storage, and we took the time to ask questions about Cold Storage's digital transformation journey and how innovation has come across the company.  Tell us about your company. U.S. Cold Storage is a warehousing and logistics company. We’re…

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Chatbots: An insight Into Their Evolution

Chatbots: An insight Into Their Evolution

A group of people at MIT developed the first chatbot, known as “the mother of chatbots'' Eliza. Though different from today’s chatbot, it served its purpose of imitating human-like interactions, by using a model known as the decision tree. Nowadays,  chatbots, at their root, are a form of Artificial Intelligence capable of answering frequent questions…

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Design Thinking: The First Step to True Digital Transformation

Design Thinking: The First Step to True Digital Transformation

“Too much emphasis on digital can steer the conversation in a dangerous direction, because when it comes to digital transformation and design thinking, digital is not the answer; transformation is.” This is a line from research scientist, George Westerman that got me thinking and resulted in an article I wrote for CMS Wire. The true…

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