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Natual Language Processing

chat gpt

Getting Real About Chat GPT and Generative AI

Summary - In this article, we get real about the launch Chat GPT, and its potential applications in industries such as marketing, e-commerce, and software development, while also examining the concerns surrounding propaganda, cybersecurity, job displacement, copyright, and the impact of generative AI on creativity and human exploration. We recently had…

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Teaching Chatbots to Do the Right Thing

Along with the great opportunity that AI provides comes great responsibility. As we develop and train algorithms, Natural Language Processing and other forms of AI that chatbots and other applications use to augment – or in some instances, replace – the role of humans, we have a responsibility to make sure that we are creating…

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Chatbots helping universities meet student needs

Chatbots in Higher Education Get an A+

Given declining enrollment in higher ed institutions nationwide, universities are under increasing pressure to attract students and keep them happy. Customer service has become more important than ever, but with limited budgets and staff, many universities have fallen behind and need to up their game. Let’s face it, millennials, who grew up with the Internet…

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Improve customer experience with chatbots

Six Reasons Why Chatbots are Taking Over Customer Service

The Reality of Chatbots in the Customer Service Industry Did you happen to call a retail site with questions about your order this past holiday season? Chances are you interacted with a robot. Or, maybe you changed your healthcare plan during open enrollment and had questions about your coverage. The person on the other end,…

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Chatbots, AI: the Future of Innovation

I’m very excited about my new role as Innovation Director at Wovenware. I’m looking forward to introducing innovative paradigms, while leading our talented team of engineers as we develop disruptive products, such as chatbots and smart solutions for our clients. Wovenware has more than 14 years of experience building enterprise applications and has focused the…

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Chatbots promise a new level of innovation

Chatbots, not another technology buzzword

During the past couple of years, technology writers and bloggers have coined lots of buzzwords to talk about the latest and greatest trends. Terms like predictive analytics, cloud, and (the most hyped) big data. These terms are used to group together cutting-edge technologies and methodologies increasingly becoming fixtures in enterprises everywhere. These technologies are enabling and…

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Smart Apps and Chatbots: Bridging the Gap Between Humans and Computers

During the Microsoft Puerto Rico Innovation Forum 2016 last week, Christian Gonzalez and I had the chance to present a session on the growing role of smart applications and chat bots. Fueled by the advanced workload APIs available in the Microsoft Azure platform, these cloud-based solutions will continue to bridge the gap between humans and…

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Chatbots and RPA

Chatbots and RPA: Digital Heaven

Summary: In the realm of digital transformation, the convergence of chatbots and robotic process automation (RPA) has created a powerful synergy. In this blog post, we explore how this harmonious alliance is revolutionizing business operations, enhancing customer experiences, and driving efficiency gains. Join us as we uncover the endless possibilities that arise when chatbots and RPA come together, ushering in a new era of intelligent automation and streamlined workflows. Discover how this digital union is reshaping industries and paving the way for a more efficient and interactive future.

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