Leveraging Smart Apps for Better Utility Service, Operations

How Custom Software Can Modernize Systems, Manage Usage, Improve Customer Service

The Challenge:

The smart grid is opening up new possibilities for utilities – allowing you to better detect and manage usage so you can maintain consistent, quality service for your customers. While the possibilities are exciting, unfortunately many utilities are still entrenched in legacy systems, and unable to take advantage of these new capabilities. These outdated legacy systems don’t give you the visibility you need, make monitoring usage difficult and time-consuming, and they don’t allow you to respond to customer inquiries in a timely fashion.

We help you overcome these challenges efficiently and effectively by designing innovative custom solutions that leverage:

  • Analytics and dashboards to give you in-depth and real-time insight into smart grid data
  • Customer portals to improve customer service
  • Chatbots and machine learning to improve the customer experience​​​​

Our Approach:

Through our vision, industry knowledge and expertise in application modernization and advanced technologies – such as analytics and smart apps like Chatbots and machine learning – we develop custom solutions that give you the real-time visibility you need to monitor usage, streamline operations and improve the customer experience.

For example, using sensors connected to the grid through the Internet of Things (IoT), you can gain real-time insight and dashboard analysis into utility usage over a period of time. Armed with that knowledge, you can reduce prices during off-peak hours to help change consumption patterns, and ensure consistent, reliable delivery. As another example, you could use Chatbots to answer customer questions or offer a customer portal, which promotes self-service, to improve the customer experience – while freeing up your staff to focus on other activities.

We are careful to minimize any disruption or downtime as you transfer any of your operations from legacy systems to robust custom apps. Our focus is on ensuring continuity of business, while we help you take advantage of the power of the smart grid.

We work with you to understand your needs