Delivering Smart Solutions That You Can Bank On

Solutions That Keep Pace with Complex Regulatory, Customer-Experience and Security Challenges

The Challenge:

While outstanding customer service is something that all banks strive for, it’s often easier said than done. Unfortunately, self-service applications are often hard to use and customers can become frustrated trying to find the information they need.

On top of these challenges, meeting regulatory requirements, maintaining a secure computing environment and improving processes make it all the more difficult. And integrating with numerous external financial systems add an additional level of complexity.

We leverage smart apps to design innovative custom solutions for the financial services industry, such as:

  • Peer-to-peer payment solutions
  • Personal banking customer apps
  • Loan approval workflow apps
  • Analytics and dashboards
  • Interfaces and integration with internal and external systems

Our Approach:

We understand that despite the constraints of a strict regulatory environment, you need to meet increasing competitive demands to deliver a better, faster, more secure and seamless customer experience. 

By putting our industry experience and technical expertise to work for you, we’ll not only help you meet these industry challenges, but also thrive in the fast-changing financial services market. We leverage smart apps – such as machine learning, analytics and integration to develop the custom software solution that meets your needs and exceeds your customers’ expectations.

For example, an alerts solution we developed enabled one bank to quickly and easily identify potential fraud by flagging a repeated transaction that occurred within a specific timeframe. We also built a mortgage payment solution that not only streamlined the process but also provided analytics and insight into the numbers of loans that were denied and approved, the size of the loans and other key metrics for future planning. Executives were able to view these KPIs in real-time based on activity occurring in different branch locations. All of these systems required seamless integrations with numerous internal and external systems such as Postilion, core legacy systems, and integration engines. And we made this complex task seamless and easy for the bank.

And on the customer facing end, the Chatbots we are developing for clients make it faster and easier for customers to access their information, when and where they want it. 

Improving customer service, streamlining processes, meeting regulatory requirements, maintaining a high level of security, and gaining insight into your business is something that you can achieve. We can get you there. And you’ll enjoy a whole new level of competitive advantage.

We work with you to understand your needs