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> We partner with industry professionals
Our Industry Experience
We work with you to understand your needs inside and out. For example, in developing an application for a customer, we spent a week with the baggage handlers to understand their needs and challenges. When we noticed that they typically wore gloves, which made it difficult to handle the mouse, we designed and developed a web-based app that could navigate through the keyboard.
> How we approach our clients problems
It all starts with our team feeling your pain. We probe, explore and leverage our industry expertise to acutely understand your problem, document your specific requirements, and then use design thinking to arrive at a solution using that expertise, as well as creativity and systemic reasoning. Our software architects and business analysts then work together to deliver on that design, creating a solution that moves your business forward.
Agile Software Development
What software development methodology do we use to build your solution? Whichever one best meets your project’s needs. Our software development team is highly skilled in a variety of iterative and incremental software development methodologies, such as agile, yet we are just as versed in waterfall software development.
Since technologies continue to evolve and your needs change as well, we’re committed to maintaining and continuously improving your solution, making sure it continues to solve your problems, remain compatible with new devices, and that machine learning algorithms are retrained with the latest data.
This post originally appeared as Six Reasons Why Chatbots are Taking Over Customer Service on COO, Carlos Meléndez’, Under Development blog at InfoWorld and is reprinted with permission from IDG. Did you happen to call a retail site with questions about your order this past holiday season? Chances are you interacted with a robot.... Read more » →
Four months out from Hurricane Maria, and the tech sector in Puerto Rico is still recovering from its aftermath. One thing for sure is the resilience and ingenuity that nearshore companies here demonstrated in not missing a beat when it comes to customer service, and developing and delivering on customer projects. You can read about... Read more » →
A big shout out to Radiant Solutions, a leading provider of geospatial data and analytics services, which decided to raise much-needed funds for Puerto Rico during this season of giving. The company donated more than $7,000 to the Island Relief program of Foundation for Puerto Rico which is being used to provide food, clothing and... Read more » →
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